Specialist Customer Support

Job description

Overview

We are looking for an enthusiastic, committed customer-focused person to join our team of Consultants. Full training will be provided for this role.

Who are we?

Evergreen Energy are on a mission to help homeowners and installers to dramatically cut home carbon emissions and reduce energy bills. We believe that making our homes more energy efficient and using renewable technology to power them will play a big part in achieving a more sustainable future. With over 15 years of experience in the energy sector, we are proud to be one of the UK’s leading renewable energy companies.

It really is a great time to be part of the renewable energy sector – join us in making a difference, to the planet and your career.

What do we do?

Easy MCS and Easy Green Deal are the UK’s leading provider of consultancy and support for installers of renewable technologies such as heat pumps, and energy efficiency measures such as insulation. We deliver specialist support to installers looking to enter or remain up to date in the ever-evolving energy efficiency and renewables sectors. See more at our websites: www.easy-mcs.com and www.easy-greendeal.com

We provide a package to support with design, specification and compliance with industry-recognised certification schemes including the Microgeneration Certification Scheme (MCS) and PAS2035/2030. We provide a bespoke quality management system and one to one training for installers, and are on hand to answer any questions from initial certification and beyond.

Job requirements

Job Purpose

The team of Consultants are at the heart of the service we provide to our customers. You’ll learn all about the requirements our customers have to adhere to, and provide guidance and support to them as they navigate their way through the certification process and beyond. Wide ranging enquiries from simple login queries to complex calculations, the Consultants are our USP – no one else provides the support that we do.

You will be an active and vocal member of the team, happy to contribute to team meetings, introduce improvement ideas, and most of all provide excellent customer service to all of our customers by keeping abreast of all the requirements and any regulatory changes, and developing rapport with your clients so that they see you as an extension of their own team.

Main responsibilities

  • Managing your own bank of customers with on-going support and guidance
  • Be the first point of contact for customers needing support to assist them through their certification
  • Provide correct and detailed guidance to your customers on a wide range of topics
  • Take clients through the initial onboarding and training process
  • Checking client’s completed documents to ensure accuracy
  • Giving constructive feedback where you see errors or omissions
  • Independent research

What you’ll need for this role:

  • You enjoy talking to people and are able to ask the right questions to get to the bottom of an issue
  • You have excellent verbal and written communication skills, as well as a top-class telephone manner
  • You’re highly organised and are able to manage your own workload to prioritise and complete tasks to certain deadlines
  • You always look to give your customers the best possible service
  • You have strong attention to detail and can spot anomalies or issues
  • You’re keen to get to grips with our services and be able to offer the best advice to our customers
  • You’re able to read, understand and retain large amounts of detailed written information – the standards we work with are lengthy and are made up of multiple documents and you’ll need to have an understanding of the requirements to deal with customer queries
  • You’re able to explain technical information in an easy to understand way, both verbally and as written communication
  • You’re good at building relationships
  • You’re a fast learner
  • You have general IT skills – we have an online portal and customer relationship management (CRM) system that you will use on a day to day basis, as well as our tools for installers. Being able to use Excel to a reasonable standard will really help too.
  • Experience in or knowledge of this industry, in particular MCS or PAS 2030, is a bonus but not a requirement, as full training will be given.
  • Teamwork – this small, close-knit division works diligently together to provide the best possible customer experience, to learn together and improve together. Being a team player is non-negotiable.

Benefits

  • Starting salary £25k
  • Good progression opportunities
  • Unlimited holiday allowance
  • Health care expenses scheme
  • Flexible working – we’re offering this as hybrid role, must be commutable to Manchester for 1-2 days per week
  • Pension contributions matched by the company up to 4%
  • Cycle to Work scheme
  • Share Option scheme
  • Regular team and company events and activities

If you’re interested in applying, please submit your CV and cover letter to info@evergreenenergy.co.uk. Please note that we are accepting applications directly from individual candidates only and will not consider applications by recruiters/agencies.